Deployment and Training

Patti Redway

Deployment and Training offers Galaxy, MicroStrategy, and Microsoft Office training, with flexibility to design specialized courses tailored to meet program or district needs. Training sessions can be conducted at any of the Riverside County Office of Education facilities or at local school districts.

To schedule training, contact us at training@rcoe.us or call the Service Desk at (951) 826-6600.

Training Calendar

Quality Assurance

Sean Johnson

The RCOE Quality Assurance (QA) Department exists to establish and maintain standards of product excellence with the Galaxy Business Information System and MicroStrategy Reports. In cooperation with the software development team and subject matter experts, the QA team BETA tests Galaxy screens and reports to ensure their behavior and output is expected and accurate. These BETA tests are designed to evaluate whether or not the purposes of the screens are being met while adhering to district requirements, legal obligations, and practical considerations.

In the ever-changing world of software development, QA strives to use best practices of the software quality assurance industry for its testing. QA serves as the release management function in the software development and deployment process for Riverside County Office of Education.

If you have questions about Quality Assurance, please contact us through the Service Desk at (951) 826-6600 or servicedesk@rcoe.us.

Service Desk

Ellen Yufa

The Service Desk provides comprehensive support for RCOE, Riverside County School Districts, Community Colleges, and Charter Schools on the Galaxy Business Information System and MicroStrategy. This support is provided Monday through Friday from 7:00 a.m. to 5:00 p.m. via email, phone, and fax. The Service Desk provides assistance with system issues such as system login, system and screen performance, screen authorizations, system bugs, report processing, requests for custom reports, and database mass updates.

Email: servicedesk@rcoe.us
Phone: (951) 826-6600
Fax: (951) 826-6939