Data Processing and Network Services (DPNS) is responsible for systems, network, telecommunications, computing devices, network security, and database administration for all RCOE offices and sites for student programs. DPNS also serves school districts by offering support and assistance for their technology needs as well as E-rate services.

Key Resources

DPNS utilizes FreshService for ticket tracking for all incidents, work orders, and service requests. To report an issue or service request, or check on the status of an open item:

• RCOE Employee FreshService Portal
• School District FreshService Portal
• Email techsupport@rcoe.us
• Call 951-826-6600, dial #2

Systems Engineering

David Wilkinson

1. Servers (physical and virtual) and storage
2. Application maintenance and integration
3. Account security and management
4. System security and automation
5. Backup and recovery

Network Engineering

Jared Ellis

1. Wired and wireless networking, and connectivity to all RCOE’s remote programs and sites
2. Network security and automation
3. Connectivity to districts, charters, and community colleges within the county
4. Maintaining centralized connectivity to CENIC through K12HSN

Support and Operations

Tom Lorek

1. Physical and environmental management of data centers and network locations
2. Help desk support and computer management for RCOE internal services
3. Phone system administration and support
4. Network circuit implementation and management

Database Administration

Hugh Thornton

1. Database design, implementation, and management for Galaxy, Galaxy Reporting, Galaxy ETA, End User Reporting, Student Information Systems, OneSource, and any other database driven applications within RCOE
2. Designing and building reports for internal and external consumption